DELIVERY AND STORE PICKUP TERMS
We aim to provide a reliable, affordable and convenient delivery service for all our customers. Please review the following terms before placing your order.
1. UK Wide Courier Delivery
We deliver across the United Kingdom, including Northern Ireland, subject to courier availability and postcode restrictions.
Once your order has been dispatched, you will receive tracking information and an estimated delivery date from our delivery partner, where available.
Standard delivery is estimated to take 2–5 working days, depending on order processing, product availability and courier schedules.
All delivery times are estimates and are not guaranteed.
Orders placed on Thursdays containing fresh products, such as bread, plantain and onions, will normally be dispatched the following Monday.
Delivery charges are calculated based on the total weight of your order and delivery location.
A minimum basket value surcharge may apply to orders below £25. Any applicable surcharge will be displayed at checkout.
All delivery charges will be confirmed before payment.
2. Delivery Options
Standard Delivery — From £8.00
Estimated delivery within 2–5 working days.
Available for orders received before 12 noon, Monday to Thursday.
Orders received after the cut-off time may be processed on the next working day.
Delivery times may vary depending on courier schedules, order volume and delivery location.
Next Working Day Delivery — From £9.99
Estimated next-working-day delivery for eligible orders received before 12 noon, Monday to Thursday.
This is an estimated service and does not guarantee delivery the following working day.
Availability depends on your postcode, product availability and courier coverage.
Orders containing certain fresh or temperature-sensitive products may follow different dispatch schedules.
Orders placed after the cut-off time will be processed according to the next available dispatch schedule.
Delivery Charges
Delivery charges increase according to the total weight of your basket and delivery destination. The final delivery cost, including any applicable surcharge, will be displayed at checkout before payment.
3. Fresh, Frozen and Perishable Products
We take care to ensure that food products are appropriately prepared and packaged for delivery.
Fresh products may have specific dispatch days to help maintain freshness.
Frozen and temperature-sensitive products are available for delivery only where suitable delivery arrangements are provided.
Certain products may not be available for delivery to all locations.
Customers are encouraged to receive and store perishable products promptly upon delivery.
If any product arrives damaged, spoiled or in an unsatisfactory condition, please contact us promptly so we can assist.
4. Receiving Your Delivery
Please ensure that your delivery address, postcode and contact details are correct when placing your order.
We recommend that someone is available to receive your delivery, particularly where the order contains fresh or perishable products.
Depending on the courier service, you may be offered the option to nominate a neighbour, rearrange delivery or provide suitable delivery instructions.
If your parcel is missing, damaged or delivered incorrectly, please contact us so we can investigate and arrange an appropriate resolution.
5. Delivery Delays
While we aim to meet our estimated delivery times, occasional delays may occur due to:
Adverse weather conditions.
Courier or postal service disruptions.
Bank holidays.
High order volumes.
Transport or operational challenges.
Other unforeseen circumstances.
Both standard and next-working-day delivery times are estimates and not guaranteed arrival dates.
We will make reasonable efforts to keep customers informed of significant delays and assist with any affected orders.
6. Warehouse Pickup — FREE
Customers can collect their orders directly from our Bridgwater warehouse at no additional charge.
Pickup Address
Unit 5A, Crypton Business Park
Along Bristol Road
Bridgwater, Somerset
TA6 4SY
United Kingdom
Collection Hours
Monday – Friday: 10:00 am – 4:00 pm
Saturday – Sunday: 10:00 am – 4:00 pm
Orders are usually ready for collection within an estimated 1–2 working days.
Our team will contact you when your order is ready.
Please wait for confirmation before visiting the warehouse.
You may be asked to provide your order confirmation/pick up code when collecting your order.
7. Order Cancellations
We process orders promptly to ensure timely dispatch.
If you wish to cancel or amend your order, please contact us as soon as possible.
Cancellation requests received before dispatch will be accommodated wherever possible.
Eligible products may also be cancelled after dispatch or delivery within the applicable cancellation period. Certain fresh, perishable or other exempt products may not qualify for change-of-mind cancellation.
This does not affect our commitment to resolving issues with incorrect, damaged or defective products.
8. Refunds and Returns
We are committed to ensuring customers receive their orders in good condition.
If you receive an incorrect, damaged, defective or unsatisfactory product, please contact our customer service team promptly with your order details.
We will review your concern and arrange an appropriate refund, replacement or other resolution.
Returns and refunds for change-of-mind purchases depend on product eligibility and the applicable return conditions.
For further information, please refer to our Refunds and Returns Policy.
9. Failed Deliveries and Incorrect Addresses
Please ensure all delivery information is accurate before completing your purchase.
If an incorrect or incomplete address results in an unsuccessful delivery, additional reasonable delivery charges may apply where appropriate and disclosed.
Where a delivery attempt is unsuccessful, we will work with our delivery partner to arrange a suitable resolution.
10. Customer Support
For enquiries regarding delivery, warehouse pickup, cancellations or refunds, please contact our customer service team through the contact details provided on our website.
Please include your order number to help us assist you promptly.
Last Updated: 3 November 2026